Contracts Matter; Collecting Final Payment

By Michael Stone – (Sep 1, 2021)

When you provide a dishonest client a cost breakdown of their job, things can go wrong.

Let’s Discuss an Acceptable Hourly Rate . . .

By Michael Stone – (Oct 30, 2019)

This note is a painfully perfect example of why you shouldn’t provide details on your pricing.

Transparency and Partnerships

By Michael Stone – (May 8, 2019)

What do you do when your partner is listening to someone who knows nothing about construction, but still thinks they knows what’s best?

First Time Homeowner, Uncommunicative Builder

By Michael Stone – (Apr 10, 2019)

We’re aware that homeowners also visit our website. This letter is from a first-time homeowner who’s ready to buy, but his builder isn’t cooperating.

Transparency – Or Maybe Not

By Michael Stone – (Nov 29, 2017)

Is transparency the way to go when selling? Be careful who you listen to.

Last Minute Requests Before Closing the Sale

By Michael Stone – (Jul 26, 2017)

What do you do when a potential client waits until the proposal is together to request itemization on the project?

Hiring A Contractor: Truth vs. Myths

By Michael Stone – (May 4, 2016)

Some advice on hiring a contractor is just plain wrong.

Finding a Trustworthy Contractor

By Michael Stone – (Oct 7, 2015)

If you’re trying to make a living in residential remodeling or specialty work, it’s important to know what the general public is being told about you.

We Want To See Your Receipts

By Michael Stone – (Oct 2, 2013)

What if you agreed on a price, now customer wants all receipts for material? Without a clearly written fixed price contract, it's a problem waiting to happen.

Where Do You Get Your Leads?

By Michael Stone – (Sep 21, 2013)

A new business wants to market your construction business and provide leads. It'll also give homeowners ammunition making it harder to sell jobs. There’s an alternative.

Link Salary to Production

By Michael Stone – (Aug 14, 2013)

When I was selling, I always sold on straight commission only. Pay should be based on performance. When you hire a salesperson, set ground rules that you both work under.

Every Little item

By Michael Stone – (Feb 20, 2013)

An example of what transparency does for your business. If clients want the details (i.e., itemization), then provide those details but charge for them.


By Michael Stone – (Mar 1, 2012)

Transparency, as I understand it, is opening your books to your potential clients and showing them all the numbers pertaining to a job you are quoting.

“Transparency” or Proprietary Information?

By Michael Stone – (Jun 29, 2009)

Someone once said, “No man’s business is safe while the legislature is in session.” Here is another example.

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