You can’t always determine if the person you are about to do business with is ethical, but you do know your own behavior. Choosing to operate your business with integrity is within your control.
Having to return to a previous job and fix something that’s wrong costs money. Knowing the cost of a callback helps you or your crew to be more diligent to avoid them in the future.
If you’re doing residential construction, you’ve met all kinds of people. There are also all kinds of contractors, and some of them don’t operate ethically.
If you were a mouse in my pocket, you’d hear the complaints I hear about both general and specialty contractors who don’t answer the phone or return phone calls.
We want to see contractors build stronger businesses and in the process improve the reputation of our industry.
There are always at least two sides to any scenario, but if you want to stay in business, consider this a lesson on how not to treat a subcontractor.
How should you handle a mistake? What if it’s a mistake you made over a decade ago?
Every day we drive by a new home under construction. I don’t know how many people pass this new home every day but I would guess it’s in the thousands; the road is always busy.
If you’re doing service work, make sure your client knows what to expect before you start.
Please don’t be this contractor. Please don’t be that homeowner.
I’m a strong proponent of thank you notes. We received a creative note from a contractor the other day.
Last week, a contractor called to ask my opinion on getting involved with storm chasers that were in his area.
Seven issues that upset clients. And when clients are upset, either you won’t make the sale or you might not get paid.
I have an audacious goal. I’d like to see a shift in the public perception of the construction industry.
You don’t want to lose business because of a comment that you post or email. Even if you think it’s hidden in a dark corner, it can cause a problem
Claim your business in local search sites and social media. Almost always free, only takes a minute, might bring in leads, and it will protect your name.
Ten Cardinal Rules for a successful construction-related business.
Many contractors believing building “quality” helps them sell jobs and make more money. But how do you define quality? Who sets the standard?
As you’re walking out the door on a finished project, you want your clients to remember you as the company that went the extra step for them.
Last weekend I passed a billboard on the side of the road. It loudly declared, "We will build your new home for $32 a square foot."
Have you thought about the image you project? It's important to create an association between what you provide and what your potential client wants or needs.