Character Matters
By Michael StoneYou can’t always determine if the person you are about to do business with is ethical, but you do know your own behavior. Choosing to operate your business with integrity is within your control.
The Cost of Callbacks
By Michael StoneHaving to return to a previous job and fix something that’s wrong costs money. Knowing the cost of a callback helps you or your crew to be more diligent to avoid them in the future.
Shady Contractors
By Michael StoneIf you’re doing residential construction, you’ve met all kinds of people. There are also all kinds of contractors, and some of them don’t operate ethically.
What the Future Holds
By Michael StoneIf you were a mouse in my pocket, you’d hear the complaints I hear about both general and specialty contractors who don’t answer the phone or return phone calls.
What You Do in Practice
By Michael StoneWe want to see contractors build stronger businesses and in the process improve the reputation of our industry.
Honest Relationships
By Michael StoneThere are always at least two sides to any scenario, but if you want to stay in business, consider this a lesson on how not to treat a subcontractor.
Doing What’s Right
By Michael StoneHow should you handle a mistake? What if it’s a mistake you made over a decade ago?
A Reputation for Cleanliness
By Michael StoneEvery day we drive by a new home under construction. I don’t know how many people pass this new home every day but I would guess it’s in the thousands; the road is always busy.
Let Them Know What to Expect
By Michael StoneIf you’re doing service work, make sure your client knows what to expect before you start.
Don’t Be This Contractor
By Michael StonePlease don’t be this contractor. Please don’t be that homeowner.
Thank You Notes
By Michael StoneI’m a strong proponent of thank you notes. We received a creative note from a contractor the other day.
Getting Involved with a Storm Chaser
By Michael StoneLast week, a contractor called to ask my opinion on getting involved with storm chasers that were in his area.
Things That Cause Problems, or, How to Upset Your Clients
By Michael StoneSeven issues that upset clients. And when clients are upset, either you won’t make the sale or you might not get paid.
It’s Time to Change Our Image
By Michael StoneI have an audacious goal. I’d like to see a shift in the public perception of the construction industry.
As Rude or Opinionated as you can afford to be
By Michael StoneYou don’t want to lose business because of a comment that you post or email. Even if you think it’s hidden in a dark corner, it can cause a problem
Take Charge of Your Company Name
By Michael StoneClaim your business in local search sites and social media. Almost always free, only takes a minute, might bring in leads, and it will protect your name.
Ten Cardinal Rules for Construction Business Owners
By Michael StoneTen Cardinal Rules for a successful construction-related business.
Building Quality Jobs
By Michael StoneMany contractors believing building “quality” helps them sell jobs and make more money. But how do you define quality? Who sets the standard?
Close Out Package
By Michael StoneAs you’re walking out the door on a finished project, you want your clients to remember you as the company that went the extra step for them.
A Bait and Switch Scam?
By Michael StoneLast weekend I passed a billboard on the side of the road. It loudly declared, "We will build your new home for $32 a square foot."
Your Image in a Few Words
By Michael StoneHave you thought about the image you project? It's important to create an association between what you provide and what your potential client wants or needs.