If you were a mouse in my pocket, you’d hear the complaints I hear about both general and specialty contractors who don’t answer the phone or return phone calls.
Company Reputation
What You Do in Practice
We want to see contractors build stronger businesses and in the process improve the reputation of our industry.
Honest Relationships
There are always at least two sides to any scenario, but if you want to stay in business, consider this a lesson on how not to treat a subcontractor.
Doing What’s Right
How should you handle a mistake? What if it’s a mistake you made over a decade ago?
Investing in a Low-Value Home
Is it appropriate to build the job a homeowner wants and is ready to pay for, if the home value doesn’t support the project?
A Reputation for Cleanliness
Every day we drive by a new home under construction. I don’t know how many people pass this new home every day but I would guess it’s in the thousands; the road is always busy.
Let Them Know What to Expect
If you’re doing service work on a time and materials basis, make sure your client knows what to expect before you start.
Don’t Be This Contractor
Please don’t be this contractor. Please don’t be that homeowner.
Thank You Notes
I’m a strong proponent of thank you notes. We received a creative note from a contractor the other day.
Little Things – Duct Cleaning
Little things can make a big difference to your clients.
Getting Involved with a Storm Chaser
Last week, a contractor called to ask my opinion on getting involved with storm chasers that were in his area.
Things That Cause Problems, or, How to Upset Your Clients
Seven issues that upset clients. And when clients are upset, either you won’t make the sale or you might not get paid.
It’s Time to Change Our Image
I have an audacious goal for 2014. I’d like to see it become the year we see a shift in the public perception of the construction industry.
As Rude or Opinionated as you can afford to be
You don’t want to lose business because of a comment that you post or email. Even if you think it’s hidden in a dark corner, it can cause a problem
Take Charge of Your Company Name
Claim your business in local search sites and social media. Almost always free, only takes a minute, might bring in leads, and it will protect your name.
Ten Cardinal Rules for Construction Business Owners
Ten Cardinal Rules for a successful construction-related business.
Building Quality Jobs
Many contractors believing building “quality” helps them sell jobs and make more money. But how do you define quality? Who sets the standard?
Close Out Package
As you’re walking out the door on a finished project, you want your clients to remember you as the company that went the extra step for them.
You’re Being Watched
It's important to remember your business is on display at all times. Especially in a company vehicle, wearing a company shirt.
Politics and Business Don’t Mix Well
One of our coaching clients has been fortunate to do work for some very well known people. We discussed using that information when he promotes his business.