We want to see contractors build stronger businesses and in the process improve the reputation of our industry.
Real Life Issues
Michael discusses a ploy some building owners use to not pay for all of their change work orders. It happens in both residential and commercial projects.
The topic is uncomfortable but if you’re involved in residential sales, you’ll see family disagreements. It helps to know what to do.
It’s cheaper to ask questions than pay for mistakes. A coaching client is trying to fix the problem created by an former salesperson’s expensive omission.
Real or fake outrage can be a client’s attempt to elicit an emotional response from you to get what they want. It often puts you in the position of questioning yourself and your company, not dealing with the subject at hand.
Stay ahead of your clients. Write a detailed contract that protects you from as many unpleasant scenarios as possible, and work from written agreements with both your subcontractors and your employees.
Cancellations happen, even with the best of salespeople. Clients have all kinds of reasons to cancel an agreement, and you need to be prepared.
One of our coaching clients has been fortunate to do work for some very well known people. We discussed using that information when he promotes his business.
A very nice gentleman called me last Friday. He related a story about his home remodeling project. It was done a Cost Plus job, the "plus" was negotiated at 18%.
During class, a question came up on how to deal with contractors who let their insurance and sometimes even their licenses expire. "How do you compete with that?"
Here is another example of a client taking charge, I received this one last week. After a nice brief conversation, I asked the potential client to email me his address.
We are approaching the time of year when the subject of bonuses comes up. Your employees might be saying, “Do you suppose they will pay us a Christmas Bonus this year?”
Now, if you are a subcontractor, it doesn't matter what trade, if a general contractor has hired you to work on a job your obligation is to that general contractor only.
I spoke with a friend the other day about his work with a well-known promotional company. He'd been hired to help bring in and manage new business.
I have an ethics question… I’m hoping that you might have some better insight than I. I had a client call me this morning… converting a garage into a rental unit.
One of our clients called from one of the towns along the Missouri River. He wanted info on how to do the cleanup and rehabilitation of homes along the river.
I read an article by a practicing attorney dealing with pay when paid (or pay if paid) clauses in contracts, specifically between general contractors and subcontractors.
A reader recently sent in a note asking for my input on this statement that a government agency attached to a "bid package" for work they want done.
I'll bet you have a computer in your home – maybe even a few computers. So do most of your clients.
This potential client had a house built using the “lowest bid” contractor. The builder cut corners, leaving out little details like collar ties on the roof rafters.