One of the concerns a homeowner has when they’ve hired a contractor is whether they’ll do what they said they’ll do. It is a legitimate concern. They don’t know what’s going on in your head, only what’s happening with their job.
Some people are used to snapping their fingers and having others jump. It’s irritating, but you have to remember that they’re writing the checks.
I want to share a recent phone conversation with a contractor concerning a problem they were having with a client.
Avoid losing money by recognizing some of the games that building owners play to avoid paying.
Should you let a client work on the job they’ve hired you and your company to build?
Not all of your clients are honest. There are even a few who have no intention of paying you for the work you do.
I’ve written before about clients who decide to make changes to a contract. Last week I heard from two different contractors who had to deal with this, and I want to share their stories.
I’ve been reading advice in a few construction magazines on how to sell to millennials, and I don’t understand the fuss.
If you want to lose money on a job, agree to let your client do part of the job or provide their own materials without setting clear boundaries.
It’s always appropriate to ask a potential client where they will be getting the funds to pay for their project.
When your client wants a lower price, something has to change. It shouldn’t be just your price.
Mark Buckshon writes a construction marketing blog and a few months ago he told the story of a commercial contractor who was dealing with a bully.
Sometimes a prospective client wants you to fix the work done by another contractor. That was the situation a friend of ours ended up in recently.
Stay ahead of your clients. Write a detailed contract that protects you from as many unpleasant scenarios as possible, and work from written agreements with both your subcontractors and your employees.
As you’re walking out the door on a finished project, you want your clients to remember you as the company that went the extra step for them.
Cancellations happen, even with the best of salespeople. Clients have all kinds of reasons to cancel an agreement, and you need to be prepared.
We have to share this video, sent to us by a friend. It's priceless.
I read this comment on a forum recently: "We're a customer service company that just so happens to be really good at painting houses."
Someone asked the other day about sending cards or notes to old clients. They wanted to know what could be said that would be of interest to the client.
This potential client had a house built using the “lowest bid” contractor. The builder cut corners, leaving out little details like collar ties on the roof rafters.