No matter how careful you are, you, your crew, or one of your subcontractors will upset a client. How you handle customer complaints says a lot about your business and your character.
The purpose of a design agreement is to get a commitment from your client to design the project so you don’t have to do the design for free. How do you keep the design within the budget?
It can a challenge to finish a project, especially when it was priced too low for a difficult client and with a weak contract.
Almost all conflicts contractors face could be avoided or quickly resolved if there is a clear, detailed construction contract between the parties.
One of the concerns a homeowner has when they’ve hired a contractor is whether they’ll do what they said they’ll do. It is a legitimate concern. They don’t know what’s going on in your head, only what’s happening with their job.
Some people are used to snapping their fingers and having others jump. It’s irritating, but you have to remember that they’re writing the checks.
I want to share a recent phone conversation with a contractor concerning a problem they were having with a client.
Avoid losing money by recognizing some of the games that building owners play to avoid paying.
Should you let a client work on the job they’ve hired you and your company to build?
Not all of your clients are honest. There are even a few who have no intention of paying you for the work you do.
I’ve written before about clients who decide to make changes to a contract. Last week I heard from two different contractors who had to deal with this, and I want to share their stories.
I’ve been reading advice in a few construction magazines on how to sell to millennials, and I don’t understand the fuss.
If you want to lose money on a job, agree to let your client do part of the job or provide their own materials without setting clear boundaries.
It’s always appropriate to ask a potential client where they will be getting the funds to pay for their project.
When your client wants a lower price, something has to change. It shouldn’t be just your price.
Mark Buckshon writes a construction marketing blog and a few months ago he told the story of a commercial contractor who was dealing with a bully.
Sometimes a prospective client wants you to fix the work done by another contractor. That was the situation a friend of ours ended up in recently.
Stay ahead of your clients. Write a detailed contract that protects you from as many unpleasant scenarios as possible, and work from written agreements with both your subcontractors and your employees.
As you’re walking out the door on a finished project, you want your clients to remember you as the company that went the extra step for them.
Cancellations happen, even with the best of salespeople. Clients have all kinds of reasons to cancel an agreement, and you need to be prepared.
Someone asked the other day about sending cards or notes to old clients. They wanted to know what could be said that would be of interest to the client.
This potential client had a house built using the “lowest bid” contractor. The builder cut corners, leaving out little details like collar ties on the roof rafters.
The next time anyone, including yourself, wants to complain about how much money you make, think about this quote from Henry Ford.
I heard about a scam a local building owner is pulling on his subs. He has several properties and is apparently worth a considerable sum.
Does a job have a “life expectancy”? I believe it does and you should be aware of the warning signs.
I heard from a contractor recently who is dealing with a hostile owner who vents via email. That isn’t acceptable behavior, and you don't have to accept it.
Why would you choose someone that has chosen to work without a business license for 30 years?
Recently I've been made painfully aware of a problem some contractors. That problem is focusing on themselves and their business, instead of the customer.
One of our goals is to improve the image …
A client decided to change the rules of their contract. She decided not to pay the full amount or on time as the contract specified.
A contractor called recently with a question about a homeowner complaint that some of their liquor has been stolen (just the liquor – the bottle was left behind).
A coaching client related how one of his customers arbitrarily decided to change the payment schedule that was clearly written on the contract.
A question arose this morning on a call from a contractor. Should you write a contract on all the jobs you do, regardless of the size of the job?
I talked with a young guy the other day who called about our coaching service. His company was upside down and I could tell he was hurting.
Just a quick reminder. Be sure to put a limit on the length of time your proposals are valid. That time should be a maximum of 3 working days, no more.
E-mail is a great tool. But some cowardly homeowners use it to file complaints. They don't understand something so they hit the contractor with a nasty E-mail.