Clients and Your Job Schedule

By Michael Stone

One of the concerns a homeowner has when they’ve hired a contractor is whether they’ll do what they said they’ll do. It is a legitimate concern. They don’t know what’s going on in your head, only what’s happening with their job.


Protect Your Time

By Michael Stone

Some people are used to snapping their fingers and having others jump. It’s irritating, but you have to remember that they’re writing the checks.


Clear Sales Communication; It’s Your Responsibility

By Michael Stone

I want to share a recent phone conversation with a contractor concerning a problem they were having with a client.


Protect Your Business – Get Paid

By Michael Stone

Avoid losing money by recognizing some of the games that building owners play to avoid paying.


Clients Working on Their Job

By Michael Stone

Should you let a client work on the job they’ve hired you and your company to build?


Collecting Payment from a Dishonest Homeowner – Updated

By Michael Stone

Not all of your clients are honest. There are even a few who have no intention of paying you for the work you do.


Clients Changing the Contract

By Michael Stone

I’ve written before about clients who decide to make changes to a contract. Last week I heard from two different contractors who had to deal with this, and I want to share their stories.


Generational Differences

By Michael Stone

I’ve been reading advice in a few construction magazines on how to sell to millennials, and I don’t understand the fuss.


Client Causing Job Delays

By Michael Stone

If you want to lose money on a job, agree to let your client do part of the job or provide their own materials without setting clear boundaries.


Watching Their Budget

By Michael Stone

It’s always appropriate to ask a potential client where they will be getting the funds to pay for their project.


When Your Client Sets the Price

By Michael Stone

When your client wants a lower price, something has to change. It shouldn’t be just your price.


Choose Your Clients

By Michael Stone

Mark Buckshon writes a construction marketing blog and a few months ago he told the story of a commercial contractor who was dealing with a bully.


You Get What You Pay For

By Michael Stone

Sometimes a prospective client wants you to fix the work done by another contractor. That was the situation a friend of ours ended up in recently.


When Clients Do an End Run

By Michael Stone

Stay ahead of your clients. Write a detailed contract that protects you from as many unpleasant scenarios as possible, and work from written agreements with both your subcontractors and your employees. 


Close Out Package

By Michael Stone

As you’re walking out the door on a finished project, you want your clients to remember you as the company that went the extra step for them.


Contract Cancellations

By Michael Stone

Cancellations happen, even with the best of salespeople. Clients have all kinds of reasons to cancel an agreement, and you need to be prepared.


The Vendor Client Relationship

By Michael Stone

We have to share this video, sent to us …

The Vendor Client Relationship Read More »


Building Jobs or Customer Service?

By Michael Stone

I read this comment on a forum recently: "We're a customer service company that just so happens to be really good at painting houses."


There’s Nothing Like a Handwritten Note

By Michael Stone

Someone asked the other day about sending cards or notes to old clients. They wanted to know what could be said that would be of interest to the client.


Cleaning Up After a Low Bid Contractor

By Michael Stone

This potential client had a house built using the “lowest bid” contractor. The builder cut corners, leaving out little details like collar ties on the roof rafters.


Who Pays Your Salary?

By Michael Stone

The next time anyone, including yourself, wants to complain about how much money you make, think about this quote from Henry Ford.


Your Price Isn’t Negotiable

By Michael Stone

I heard about a scam a local building owner is pulling on his subs. He has several properties and is apparently worth a considerable sum.


You know how to unplug a toilet, but not everyone does

By Michael Stone

I listened to a local radio station piped through the phone system as I waited on hold. The ad talked about wasting money and a guy said, "Honey, the toilet is plugged."


Do Construction Jobs Have a Life Expectancy?

By Michael Stone

Does a job have a “life expectancy”? I believe it does and you should be aware of the warning signs.


A Homeowner’s Point of View

By Michael Stone

In case you don’t think it’s important to have change work orders signed and paid BEFORE making a change, read this note I received from a homeowner yesterday:


Deal with Issues Face-to-Face

By Michael Stone

I heard from a contractor recently who is dealing with a hostile owner who vents via email. That isn’t acceptable behavior, and you don't have to accept it.


Is a Contractor’s License Important?

By Michael Stone

Why would you choose someone that has chosen to work without a business license for 30 years?


Life on the Customer End of the Relationship

By Michael Stone

I asked why they weren’t setting the post they were scheduled to set . . . What a treat to hear someone else’s project was more important.


Where’s Your Focus?

By Michael Stone

Recently I've been made painfully aware of a problem some contractors. That problem is focusing on themselves and their business, instead of the customer.


Practicing What We Preach

By Michael Stone

One of our goals is to improve the image …

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Why Should I Make a Down Payment?

By Michael Stone

As a contractor, you need to know that the homeowner is both able and willing to pay for the work being done.


Why You Need a Well-Written Contract

By Michael Stone

A client decided to change the rules of their contract. She decided not to pay the full amount or on time as the contract specified.


Job Theft on a Construction Site

By Michael Stone

A contractor called recently with a question about a homeowner complaint that some of their liquor has been stolen (just the liquor – the bottle was left behind).


Changing the Payment Schedule – Honor Your Contract

By Michael Stone

A coaching client related how one of his customers arbitrarily decided to change the payment schedule that was clearly written on the contract.


Contracts for Construction Jobs – Even Small Jobs?

By Michael Stone

A question arose this morning on a call from a contractor. Should you write a contract on all the jobs you do, regardless of the size of the job?


Set Your Own Price for Construction Work

By Michael Stone

We recently received this note. He seems to be a nice chap, and we exchanged a comment or two. He discusses the world of commercial and industrial construction work.


Be Fair to your Customers – and Yourself

By Michael Stone

I talked with a young guy the other day who called about our coaching service. His company was upside down and I could tell he was hurting.


Itemization for Quotes

By Michael Stone

One of our coaching clients called and asked, “My customer has requested an itemized bid so that they can compare bids between contractors. How do I handle it?”


Proposals for Construction Work

By Michael Stone

Just a quick reminder. Be sure to put a limit on the length of time your proposals are valid. That time should be a maximum of 3 working days, no more.


E-Mail Hostility

By Michael Stone

E-mail is a great tool. But some cowardly homeowners use it to file complaints. They don't understand something so they hit the contractor with a nasty E-mail.


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