All audio CDs and DVDs are shrink-wrapped. We offer a 30-day return on unopened tapes. We also offer a 30 day return policy on printed books, as long as they are received by us in an “as new” condition. This means they must be properly packaged before they are returned. Shipping charges are not refundable; all refunds will be subject to a 4% return fee. eBooks are not refundable.
Returns are allowed with a 30 day guarantee period if they have a Return Merchandise Authorization (RMA) number. You must contact us to receive an RMA. Returns will not be accepted after the 30 day guarantee period. (Guarantee period starts five working days after date of shipment.) Shipping charges are not refundable; all refunds will be subject to a 4% return fee. You will be asked to sign and return an Affidavit of Software Destruction.
Because all digital products (ie, eBooks, audio recordings, pdf files) are immediately available for use, they are not returnable.
Because our streaming video training classes are immediately available for viewing, they are not returnable.