I’m a strong proponent of thank you notes. We received a creative note from a contractor the other day.
Little things can make a big difference to your clients.
As you’re walking out the door on a finished project, you want your clients to remember you as the company that went the extra step for them.
You might not think of watermelons, but one of our clever coaching clients shared a method he’s used to attract new leads for his business.
If you aren’t getting a response to your advertising, either printed or on the web, you aren’t connecting with your potential clients. You must connect with them.
On sales calls, do you actively look for "add-ons" that will boost the overall sales price of the job and in turn your total sales volume for the year?
I talked with a husband/wife team about their business and what they could do to promote it. She said, "I have to get out of my office and reach out to people."
I've talked before about not trying to be all things to all people. There is just too much that a contractor needs to do to be able to wear all the hats in the company.
A client's first contact with you is almost always via the telephone. If you do not make a good first impression, you could lose them.
When you are estimating jobs, don't forget travel costs. One reader sent this note some time ago – it's even more true now.
I get three or four requests a week from folks asking for my opinion on their website. As I have the time, I stop by to visit. All too often I find the same mistakes.
Often when I talk with contractors, I hear, "I want to grow my company so I can make more money." Consider this, if size mattered, dinosaurs would still be here.
Someone asked the other day about sending cards or notes to old clients. They wanted to know what could be said that would be of interest to the client.
I'll bet you have a computer in your home – maybe even a few computers. So do most of your clients.
I heard from one of our coaching clients recently. He has an owner with a final payment due of $700, and the owner doesn't want to pay it.
We are rapidly approaching the time of year when you should review and update your employee manual.
I noticed in a national magazine last month that they have an advertisement from the Seasonal Source folks again this year promoting seminars on how to do holiday decorating. You can get the details here. Some of the classes have already been held, but there are other sources for these type classes and materials on […]
He had made a proposal to a group and they were asking him to come back to yet another meeting and explain again what he was going to do.
The ancient Chinese philosopher Confucius said, "The man who chases two rabbits catches neither."
If you are a general contractor, talk with your subs about work they are doing away from your jobs. Ask them to hand your business card and flyer to all their clients.