Business planning isn’t exciting. But the effort you put into it has much to do with the results you’ll see next year and in years to come.
This is part two of our year-end planning paper. We’re going to pick this up by continuing an indepth look at your overhead budget for the coming year.
Can you afford to hire a new office empl …
A great reminder that your phone might be the first contact a client has with you, and what they hear matters.
When I'm consulting, I interview key staff to get a feel for the company. More often than not, I hear certain things are "Not my job" or "Not my responsibility".
If you're looking at hiring a website designer or SEO provider, beware! The stories we hear from fellow business owners on how they've been treated defies description.
We are approaching the time of year when the subject of bonuses comes up. Your employees might be saying, “Do you suppose they will pay us a Christmas Bonus this year?”
Too many construction company owners don’t pay themselves for their work. It’s nice to have a hobby, but it’s not why you are in business. Pay yourself for your work.
Today, with email and the internet, we have nearly instant communication. But there is a down side to this rapid give and take, and that is miscommunication.
At the National Tile Contractors Association national convention this fall, I sat in on a class about social media and how it can benefit your business.
A contractor last week told me they'd just heard from their CPA that they had a tax bill due the next day. It was a surprise.
I am one of those pour souls who needs a little pressure to finish what I start. I have a shop full of projects that demand my attention.
How do you grow from a small, one-man firm to a larger firm? That was a question asked by a respondent to our recent survey.
The old law said that the owner could recover 100% of the money they had paid a contractor if it was found that the contractor did not have a valid license.
A contractor friend just went through an IRS audit. After going through all his records and asking a ton of questions, they said, "In my opinion, you owe us $22,000."
I received a spam email yesterday advertising a phone answering service. Normally, spam gets my delete key immediately. But this one caught my eye:
One of my buddies has an employee with constant money issues. My buddy said he switched companies that handle his payroll and there was an extra day between paychecks.
Many contractors tell me they only use subs to do their work on jobs. But when it comes right down to it, many are claiming employees as subs.
Recently Brian Tracy sent out a newsletter talking about the importance of checklists.
I don’t know much about their company, but I do know they understand communication with their customers and all those they do business with.
You know the drill. You call a business hoping to talk to someone. You dial the number; it rings once, twice, bingo an answer.
If you are wondering how to reduce your overhead expenses, we received the following list sometime ago from Morris DeShong. It's a great starting point.
Let's look at answering machines and see if we can't maximize the positives, minimize the negatives for your business.
I had an interesting phone call this morning. I called a contractor to get 10 yards of gravel delivered. He answered the phone . . .
Something to consider if your constructi …
My insurance agent met with Tammy and I last week and made a proposal to sell us an installation floater with our insurance policy. I have never heard of it before.
I’m not sure if this topic has ever been approached, but something everyone should keep in mind. Be sure you know what you’re paying for and why.
When I ask clients to take a hard look at their company, the first thing I usually hear is how their employees are doing. That's usually not the problem.
In our book, Profitable Sales, A Contractor’s Guide, I devote a chapter to the use of the telephone. I talk about how to answer it, what to say and what not to say.
Successful construction contractors do more than their duty – they go the extra mile for their specialty contractors, their customers, their construction employees.
Knowing your cost per lead is important because it helps set your sales goals and advertising budget.
I talked recently with a few contractors who told me they are paying for personal stuff out of the company checkbook.
A coaching client threw me a curve today. I commented on the way he answered the phone. He replied, "I said 'Hello', didn't I?" He made the comment just to stir the pot.
A caller asked the best way to buy insurance. My response was that if you have a choice, I would choose a broker rather than an agent.
Occasionally we need to call contractors to resolve an issue on an order or ask a related question. For some, it’s amazing that they stay in business.