Cancellations happen, even with the best of salespeople. Clients have all kinds of reasons to cancel an agreement, and you need to be prepared. Read more about Contract Cancellations
We have to share this video, sent to us by a friend. It's priceless.
I read this comment on a forum recently: "We're a customer service company that just so happens to be really good at painting houses." Read more about Building Jobs or Customer Service?
Someone asked the other day about sending cards or notes to old clients. They wanted to know what could be said that would be of interest to the client. Read more about There's Nothing Like a Handwritten Note
This potential client had a house built using the "lowest bid" contractor. The builder cut corners, leaving out little details like collar ties on the roof rafters. Read more about Cleaning Up After a Low Bid Contractor
The next time anyone, including yourself, wants to complain about how much money you make, think about this quote from Henry Ford. Read more about Who Pays Your Salary?
I heard about a scam a local building owner is pulling on his subs. He has several properties and is apparently worth a considerable sum. Read more about Your Price Isn't Negotiable
I listened to a local radio station piped through the phone system as I waited on hold. The ad talked about wasting money and a guy said, "Honey, the toilet is plugged." Read more about You know how to unplug a toilet, but not everyone does
Does a job have a "life expectancy"? I believe it does and you should be aware of the warning signs. Read more about Do Construction Jobs Have a Life Expectancy?
In case you don't think it's important to have change work orders signed and paid BEFORE making a change, read this note I received from a homeowner yesterday: Read more about A Homeowner's Point of View