How should you respond when a client wants to change the price AFTER the job has started?
Michael shares a few situations you’ll run into when selling construction-related services that provide the opportunity to set ground rules for the relationship.
It doesn’t matter if you’ve been doing things the same way for 1 year or for 65 years, taking the time and initiative to find out if there’s a better way increases your odds of success.
Both fixed-price and cost-plus contracts carry risk. Is cost-plus the solution?
His salesperson sold a kitchen remodel without resolving some details. The homeowner insisted it wouldn’t be a big deal. It was a big deal.
Nothing is more frustrating than to work hard only to find out your business isn’t making money. Michael discusses three things that can make a big difference on the bottom line.
Estimating Construction Profitably is a guide to estimating; or more accurately, a guide to creating your own estimating system.
Why do clients enter a contract and then think they can unilaterally change the terms?
In construction, employees are motivated and engaged when they know the reason behind their work. They need to know their jobs matter.
The pre-job conference or pre-job layout is when all the details get ironed out that can easily be forgotten. It’s when the job is handed from sales to production. After this meeting the production manager is in charge.
Are you giving your clients the information they need to be confident you’re building the job they want?
A recording of a presentation on employee and subcontractor retention strategies.
When a prospective client “wants to think about it,” should you leave your paperwork? What can you do to close the sale?
It’s easy to think we already know all we need to know. If you want to be successful, continually improve your business skills.
During a recent “Sharing Ideas” online discussion, the subject of trade associations came up: Is joining a trade association worthwhile?
In residential construction, it’s not unusual for your client to have an unrealistic quality standard. That’s why you need to establish the standard ahead of time.
Growth is inevitable when you successfully market your business and have solid business practices but growing a construction business brings a few challenges along with the blessings.
Michael shares a story from a contractor who delegated to the wrong person, and that’s where the job went bad.
When selling, are youhere to find out how much money you can make, or to provide a service and help?
When you calculate your cost per lead, you’ll know what you need to spend on marketing to meet your sales goals.
A subcontractor causes a problem on a construction job, the general contractor needs to make it right. It happens a lot, this time with a twist.
Michael shares a valuable tool that will improve both your sales and your relationships.
It’s painful to see people who don’t know better get taken advantage of by those who do or should know better.
Business planning isn’t exciting. But the effort you put into it has much to do with the results you’ll see next year and in years to come.
This is part two of our year-end planning paper. We’re going to pick this up by continuing an indepth look at your overhead budget for the coming year.
Doing work without a permit is a mistake. Pulling permits protects the homeowner; when a contractor doesn’t want to pull a permit, there’s always a reason.
Should you change your markup method if you aren’t making sales? Don’t spend hours fiddling with numbers; invest the time in your sales skills.
Can delayed job starts impact material prices and profitability? Not if you gain a commitment first. It’s all about the sales process.
This one-hour presentation by Contractor Staffing Source explains how to find and hire employees for your construction business.
When customers start talking about liquidated damages in construction, it’s time to ask why.
When you provide a dishonest client a cost breakdown of their job, things can go wrong.
It’s easy to fool yourself into believing it’s better to do it yourself, until you realize the things you’re supposed to do aren’t getting done.
You can’t always determine if the person you are about to do business with is ethical, but you do know your own behavior. Choosing to operate your business with integrity is within your control.
Construction can be a tough business, dealing with clients who don’t realize what we’re worth, while our bodies take a beating to make their homes better.
Owning and operating a construction business requires a strong will and self-direction, but those qualities can also lead you to hold on to beliefs that limit your profit.
What does a general contractor do? What is a specialty contractor? How do remodeling and new construction differ?
Our goal is to help contractors build more profitable businesses, but how do you measure success? How do you know your pricing will result in a profit?
If you employ a salesperson to help you sell something, you need to pay them for their services. I am a firm believer in paying sales people by commission
Purchasing commercial insurance can be a frustrating experience for many construction businesses.
Unit cost estimating is breaking down a project to simple assemblies. It’s the best way to consistently acquire accurate estimates.
No matter how careful you are, you, your crew, or one of your subcontractors will upset a client. How you handle customer complaints says a lot about your business and your character.
All price proposals need a deadline because you never know when material and labor costs will increase rapidly.
Construction sales take time and your time is valuable. Avoid these common time-wasters when selling construction services.
Construction cash flow is like every other business; there must be more cash flowing in than flowing out or the business won’t survive.
Quoting a firm fixed price is riskier when material costs are increasing rapidly, which is why your contract needs to address unexpected material cost increases.
The purpose of a design agreement is to get a commitment from your client to design the project so you don’t have to do the design for free. How do you keep the design within the budget?
Having to return to a previous job and fix something that’s wrong costs money. Knowing the cost of a callback helps you or your crew to be more diligent to avoid them in the future.
It can a challenge to finish a project, especially when it was priced too low for a difficult client and with a weak contract.
Are your habits helping your company grow, or are they holding you back?
If you thought you were the captain of your ship, 2020 taught otherwise.