A company owner asked the other day how to hold employees accountable for the work they do. What do you do when an employee’s work is not up to par and the client complains and will not pay for the work done?
First, you need an employee manual where your expectations of workmanship by each employee [...]
Received a note from a young fellow the other day. He said he was told that a contractor should bill his employees out at their rate per hour times 2.6 to cover their cost and make a profit on that labor.
Please, don’t dump your overhead and profit burden onto labor. It doesn’t work. Charge a [...]
Qualified Remodeler Magazine posted the results from last month’s poll recently. The question was “What is your No. 1 source of leads?” Here are their results:
24% Repeat customers
38% Referrals
0% Canvassing
7% Direct mail
7% Advertising
7% Home shows
3% Web site
0% Trade association links
14% Other
Gang, I don’t [...]
Continue reading: Remodeling Leads – Where do yours come from?
Our business is focused on helping construction-related business owners survive and thrive with their business. We work with contractors who have been in business over 30 years, and those who are just getting started. We work with remodelers, new home builders, deck builders, electricians, landscapers, excavators, floor covering installers, and many more specialties . . [...]
My hunting buddy and I spent 5 days hunting for deer on a shooting preserve up in Eastern Washington this week, I just got back on Wednesday.
Nope, didn’t get one this year (again), but that is OK. The “hunt” is the fun part. We probably saw in excess of 1,000 deer over those five days. [...]
One of our coaching clients told me recently that his crews are working four 10-hour days but his production numbers are off.
He said the guys show up at 7 am, stand around drinking coffee and talking for 20 to 30 minutes, then load their trucks and drive to the job site. If he is lucky, [...]
We keep hearing from contractors who say they “Work Only By Referral”. They believe this elevates them and their company above everyone else in this business. They are so good that everyone loves them and wouldn’t consider any other company for the job.
Here is the bottom line. If you can eat your ego, then continue [...]
About a week ago I was talking with a construction company owner who told me that his customers were not responding to his presentations well. In particular, he said that when he had tried to talk about being the “Contractor of Choice” during his presentation, the customers didn’t care. All they wanted to know was [...]
