Michael Stone on August 27th, 2007

A coaching client recently told me he was being “underbid” on a remodeling job that will run $200K+. The other company, up till now, had only built new homes. My client’s quote was roughly $220,000 and the other quote was about $175,000, over 20% lower.
For those of you that have had this or similar problems [...]

Continue reading: Lowball Competition

Michael Stone on August 21st, 2007

New home builders and remodelers should be aware that more and more homeowners are trying to come back at contractors for items they think their state required guarantee should cover. A lot of these claims are fueled by consumer advocate websites where some “shade tree lawyer” has declared what they think you should cover.
While there [...]

Continue reading: Homeowner Warranties

Michael Stone on August 14th, 2007

We regularly hear about bad contractors, flakes who make the construction industry look bad. Today we want to report on a contractor who knows how to hold up under pressure and do the right thing.
Josh Neiderberger, one of our coaching clients in west Seattle, Washington called and told me about a scenario that happened to [...]

Continue reading: A Contractor Who Can Hold Up Under Pressure

Michael Stone on August 9th, 2007

I was talking with a young guy last week about writing contracts.
He was a small company, didn’t need any “big contract” with lots of pages. His customers wouldn’t read a long contract, yada, yada, and yad. I asked him when was the last time he wrote a contract over three pages in length. He said, [...]

Continue reading: Contracts in Construction

Michael Stone on August 3rd, 2007

I believe a majority of the conflicts I see as an expert witness, arbitrator, consultant and business coach are a direct result of a lack of respect for our profession. I served as expert witness last week and this attitude was obvious from both the owner and his attorney. I’m not sure about the judge, [...]

Continue reading: Customer Games with Your Money