We got another call recently from a company that was, in their words, not making any money. I listened to the long list of everything they were doing right, how hard they were working as they built custom, high quality homes for their clients.
I asked what her markup was for their work. “We work only [...]

Continue reading: Pricing and Contracts in Construction – Make Changes When Necessary

Michael Stone on March 14th, 2007

Successful construction contractors do more than their duty – they go the extra mile for their specialty contractors, their customers, their construction employees.

Continue reading: Doing Extra . . .

Michael Stone on March 9th, 2007

“Always make a total effort, even when the odds are against you.”
Arnold Palmer, golfer
By any measure, Arnold Palmer was a great golfer. When I was younger, I remember reading about the effort and focus he brought to his game. Arnold figured out how to win and he did it consistently.
A good friend, a coaching client [...]

Continue reading: Approach Business to Win

Michael Stone on March 2nd, 2007

Tom Rosendahl, the senior VP of Sales and Marketing for Dakota Supply Group, located in Grand Forks, N.D. recently wrote an article in the DSG magazine “Connections”. He said:
“Some contractors hear the word ‘upsell’, and it conjures up images of hucksters and con artists. To them, the word upsell means, ’sell my customers something’. While [...]

Continue reading: Upselling

Michael Stone on March 2nd, 2007

Recent comment from a reader – we’re posting it again because we’d like to hear your response:
I would be curious to hear peoples thoughts about and experiences with on-line lead services. We have used them for the past 2 years and have been very happy with the results. Once we learned that the closing ratios [...]

Continue reading: Online Lead Services

Michael Stone on March 1st, 2007

I was speaking with one of our coaching clients last week. He asked what the scoop is from contractors around the country about the economy. He said, “All I am hearing is how bad the economy is around here. Everyone continually talks of doom and gloom. Everyone says this is going to be their worst [...]

Continue reading: It's All Between Your Ears