Download FAQ’s

Where can I download the product I purchased?

All downloadable products are available in your account and you’ll have to login to access them. If you didn’t already have an account, one was created for you. You’ll need to reset the password.

After logging in, click on your name and you’ll find your product download links.

I tried to download my order and it says it’s expired.

Be sure to download your order immediately. Send me a note from the email address used to place the order and we’ll reset the download link.

I didn’t receive a download link.

Login to your account (Login link is to the left of the Shopping Cart icon), go to My Account, and select Downloads.

I saved the download and can’t find it.

We can’t help much here but we can give a little advice. If our advice doesn’t work you’ll need to talk to someone familiar with your computer settings.

Most browsers will save downloads to a Download folder, but it all depends on the settings on your browser. For Windows based computers, we suggest going to Windows Explorer. Navigate to the Users Folder, then look in each of those folders for a Download folder that might have your file. 

(The easiest way to access Windows Explorer is by holding down the Windows symbol key and pressing the letter E one time. The Windows symbol key is located between the CTRL and the ALT keys on your keyboard.)