You know the drill. You call a business hoping to talk to someone. You dial the number; it rings once, twice, bingo an answer.
If you are wondering how to reduce your overhead expenses, we received the following list sometime ago from Morris DeShong. It's a great starting point.
Let's look at answering machines and see if we can't maximize the positives, minimize the negatives for your business.
I had an interesting phone call this morning. I called a contractor to get 10 yards of gravel delivered. He answered the phone . . .
Something to consider if your construction company is an LLC. LLC stands for Limited Liability Corporation. That works both ways. I am not an attorney, but I can tell you what several attorneys that understand construction and many insurance brokers and agents have told me. You have limited liability, yes, but you also have limited […]
My insurance agent met with Tammy and I last week and made a proposal to sell us an installation floater with our insurance policy. I have never heard of it before.
I’m not sure if this topic has ever been approached, but something everyone should keep in mind. Be sure you know what you’re paying for and why.
When I ask clients to take a hard look at their company, the first thing I usually hear is how their employees are doing. That's usually not the problem.
In our book, Profitable Sales, A Contractor’s Guide, I devote a chapter to the use of the telephone. I talk about how to answer it, what to say and what not to say.
Successful construction contractors do more than their duty – they go the extra mile for their specialty contractors, their customers, their construction employees.
Knowing your cost per lead is important because it helps set your sales goals and advertising budget.
A young businessman called. He was in a state of shock after checking his books over the weekend and found over $11,000 in receivables, much of it over 30 days.
With the tightening up of construction, some construction-related businesses are starting to feel a financial crunch. Those that have pursued good business practices will weather this storm well. Those that have grown fat and have conducted business poorly are now going to pay. You have heard me preach about the value of an Operating Capital […]
I talked recently with a few contractors who told me they are paying for personal stuff out of the company checkbook.
A coaching client threw me a curve today. I commented on the way he answered the phone. He replied, "I said 'Hello', didn't I?" He made the comment just to stir the pot.
A caller asked the best way to buy insurance. My response was that if you have a choice, I would choose a broker rather than an agent.
Occasionally we need to call contractors to resolve an issue on an order or ask a related question. For some, it’s amazing that they stay in business.