Common Questions/Problems:

Why do I need a username and password to make a purchase?

Many of our products are downloadable or are streaming videos, and you’ll need to login to your account to access them after purchase. The software isn’t smart enough (yet) to separate purchases that don’t require access (a printed book) from products that do, so everyone needs a username and password to place an order.

Why do I need a 12 character password?

Because that’s what the people who developed the software decided. I’d change it if I could! Did you know the safest password isn’t gobbledygook? RedHatOnTheFloor is a great password (don’t use that).

I’ve purchased from you before, but it says I don’t have an account.

The only accounts that transferred from our previous stores were those for streaming videos. If you’ve purchased an online class at any time, you should have an account. If you don’t have an account, you’ll set one up when your order is placed.

I tried to download my order and it says it’s expired.

Be sure to download your order immediately. Download links are only valid for 6 days and 2 tries. Send me a note from the email address used to place the order and we’ll reset the download link. Once.

I can’t open the eBook.

If you’re planning to read the book on your computer you’ll need to install eBook software. We recommend . It’s free (Adobe also has a free product that works, but we’ve been told it has a lot of ads which can be irritating.) The Calibre software can read both book formats (.epub and .mobi).

Download the calibre software and install it. If you’ve already downloaded and attempted to open the book, delete the book and download a new copy because opening the book outside the software can corrupt it. If you need a new download link, just let us know.

Now download the book and save it to your computer. Be sure you make a note of where it’s saved, or (if it’s in the Download folder, move it to a folder you recognize). Check to make sure the download is complete, the file size should be:

  • Markup & Profit book, .mobi format – 3,224 kb   (File name:
  • Markup & Profit book, .epub format – 2,435 kb   (File name: MPGR.epub)
  • Profitable Sales book, .mobi format – 749 kb     (File name:
  • Profitable Sales book, .epub format – 563 kb    (File name: ProfSales.epub)

After saving it to your computer, open Calibre and use the “Add Books” (top left corner) to navigate to the book to open it. Don’t attempt to open the book outside the software.

I ordered the wrong eBook format.

Send me a note and we’ll take care of it.

I didn’t receive a download link.

You don’t need one. Login to your account (Login link is to the left of the Shopping Cart icon), go to My Account, and select Downloads.

I saved the download and can’t find it (or, I can’t find the eBook).

We can’t help much here but we can give a little advice. If our advice doesn’t work you’ll need to talk to someone familiar with your computer settings.

Most browsers will save downloads to a Download folder, but it all depends on the settings on your browser. For Windows based computers, we suggest going to Windows Explorer. Navigate to the Users Folder, then look in each of those folders for a Download folder that might have your file. 

If you normally get eBooks from Amazon, this eBook will be in a different folder than the Amazon books, like “Files”. Every setup is different.

(The easiest way to access Windows Explorer is by holding down the Windows symbol key and pressing the letter E one time. The Windows symbol key is located between the CTRL and the ALT keys on your keyboard.)