Is the customer always right? Hardly. But clients should never feel they’re being taken advantage of or they’re wrong on some issue. Read more about Bill of Rights
Over the years, I've learned that too many contractors determine their job price by borrowing someone else's numbers. That can be an expensive mistake. Read more about Calculating Job Price, Don't Borrow Your Numbers!
When I'm consulting, I interview key staff to get a feel for the company. More often than not, I hear certain things are "Not my job" or "Not my responsibility". Read more about All Staff should be Productive Staff
One of the reasons many in the construction industry start their own business is because the have a independent streak. They want to do things their way, by themselves, without any help, thank you very much.
That may make them believe they're in control, and maybe they are. But their odds of success are low. This is a tough business, and it takes a long time to make all the mistakes that can be made. I've been in construction for 53 years now. I won't pretend to know all there is to know about this industry. Read more about Ask for Help