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Construction Programs & Results Inc

We Like to See The Good Guys Win!

My Wish List

by Michael Stone

May I make a wish list?

That suppliers and manufacturers would stop using pictures of guys and gals wearing a brand new tool belt. Those new belts haven't spent a minute on a job site, they even look stiff and uncomfortable. Worse, the screwdrivers, hammers and pliers have no paint or dirt on them. Come on suppliers, get real.

That contractors would pay attention to their websites, recognizing that the website might be the first impression a client has of them. And that they would put their company name and phone number at the top of each page.

That when contractors call and leave a phone number, they would speak slowly and distinctly so we can return their call. Not everyone has CallerID (it's not available to us), and we'll return your call if we have the number. How good can it get?

That people would stop "borrowing" things and instead pay for what they use. No contractor would build two bathrooms and only charge for one. But too many believe it's okay to borrow another person's software or tools.

That contractors would have an attorney check their contract language BEFORE they give them to clients to sign.

That contractors that drive vehicles that drip oil on the client's driveway and/or sidewalk would just go away.

That everyone would discover that reading is sexy. Get right to it gang. One hour a day.

OK, now your turn. Tell us your wants and wishes list. We'd like to see what you come up with.

Comments

For the year 2012 I wish that every contractor in the US and Canada (where we're from) would stop giving out FREE quotations, design advice, or planning. I wish they would explain to clients the value of providing a detailed and well thought out quote with concept plans for a reasonable fee. I wish that contractors would understand the time wasted by all contractors when homeowners get 8 quotes and waste peoples time. I wish contractors would not provide advice for free which we have spent years in learning.

For the last 8 years we have NEVER provided a free quotation to new clients. If we have to make 3-4 visits, spend a few hours in the office, and phone calls making something up I would find the experience degrading doing it for free. If all contractors had the courage to stand up and say we need to get paid for our time and we'll provide you with something valuable to get your project started, our industry would take a great leap forward.

Sincerely,

Mark Ashton
ASHTON RENOVATION, TORONTO, ONT.

Michael Stone /

Mark:

Egads, how could I have missed that one. Spoken like a saint and thank you.

Michael

MY WISH FOR 2012 IS TO TAKE MY CO. INTO THE COMPUTER WORLD. I'VE BEEN IN THIS BUSINESS FOR 40 YRS AND I'M JUST STARTING TO USE THE INTERNET AND SOFTWARE. I'VE FINALLY REALIZED IT WILL INCREASE MY BUSINESS AND INCREASE SALES. IT WILL ALSO SAVE ME TIME AND MONEY. ALSO WILL GET A WEB SITE DEVELOPED B-4 THE END OF THE 2ND QTR.

 

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