We received the following the other day from Brian Javeline with MyOnlineToolbox.com. It’s a great reminder that your phone might be the first contact a client has with you, and what they hear matters.
Please use this as a reminder to check your message to ensure it is inviting to someone who may be looking for a local service provider and is looking for a warm message.
Today alone, we encountered the following:
– Absolutely no greeting whatsoever and just go directly to voicemail (many times)
– An automatic message set up by the phone provider
– “I’m not here, leave a message”
– “We are working on a job, tell us whatcha want and will get back when we can”
– “The Voice Mailbox of the person you are trying to reach is full, please call back again” (many times).
– And some others that we really do not know what to write down in this communication
And there are some really nice ones saying “You have reached ABC company, we are out servicing other customers, your call is important so please leave your name, number and a general description of how we can help, and we will call you back as soon as we can. Also, please leave an email address so we can have another method to reach you after hours. Thanks for calling ABC.”
One suggestion is to use your company name rather than a personal name so your company seems bigger even if it’s a one-man or two-man show.
The point is …. Do not forget to check your mailbox message greeting and also clean it out since rarely will a prospect call back twice.
Thank you, Brian, for letting us share this. If you’re not familiar with MyOnlineToolbox.com, check them out. Sign up for their basic service for free and see how it works, it’s worth your time to investigate!