At a restaurant with family recently, the waitress agreed to let me take a photo of the back of her shirt. Isn’t this a great idea for any business? It’s also exactly how Devon and I feel about the work we do.
I’ve met many of you this year at our two-day classes, and we’ve talked with even more on the phone. I’m frequently told that this has been a great year. Some are telling me it’s been their best year ever. It’s exciting to hear them talk about their increased sales along with an improved bottom line. They are able to take care of their family better than ever. There have certainly been problems, but the problems are a temporary distraction. When you own a business, you’ll always have problems. It’s what you do with those problems that matters.
Our two-day classes have been a lot of fun, and the networking and camaraderie that develops in these classes is great. While it would be great to hold a class in every town, the reality is that we can’t. We’ve been excited to see our classes have attendees from an average of five different states. Some contractors have driven more than ten hours one way to attend. That shows a serious dedication to their business.
We’ve heard some outstanding success stories from our coaching clients. These guys and gals are applying the new ideas and concepts they’ve learned and are making stuff happen. Their clients are happy, their employees are happy and, most important, their families are happy.
For those of you who are still struggling, there is hope ahead. Look at how far we’ve come. Just a few short years ago, the industry was suffering. We’re about to jump into a new year and, if you’ve done a good job of reviewing and planning, you’ll have an even better year next year. There are fewer contractors to serve more people and more buildings than ever before, so with a little effort and planning you can make this your best year ever.
Remember to send a Christmas card to all your customers. Not some of them, all of them. Yes, there might have been a client or two that taxed your patience, but you got through it and it’s time to let them know you appreciate their business. Oh, and ask for a referral.
Christmas is my favorite time of the year. It ranks right up there with a day fly fishing. I love to have all the kids and grandkids over on Christmas Eve where I have the privilege of reading The Night Before Christmas to all the little ones.
Give your spouse a big hug, hug the kids and know that Devon and I care for each one of you, whatever it is you do. If we can help, just pick up the phone and call. We’ll be here.