“Don’t be content with doing only your duty. Do more than your duty. It’s the horse that finishes a neck ahead that wins the race.” – Andrew Carnegie, industrialist
If I may ask, are you doing more than your duty? Do you return phone calls and arrive on time to all appointments? Do you communicate well, asking lots of questions so you have a clear understanding of what your customers want?
Do you check in with your employees and see what is going on in their world? Are they happy working with you or is it just another job? Do your suppliers like working with your company?
Do your subs respond to the needs of your customers? Do they show up on time, do a good job, keep the jobs clean?
This business is more than putting jobs together. Almost anyone can build a job. It takes a little extra effort to build a successful business. How are you doing?