Managing the Emotional Homeowner
Our friend David Lupberger will be hosting our webinar on Tuesday,
February 21. David is the author of the book "Managing the Emotional Homeowner", which has helped
hundreds of remodelers improve the level of service they provide clients.
Managing emotional homeowners means managing expectations, and managing the
process as well as the project. David will review how to clear set project expectations, guiding
homeowners through the remodeling process and implementing specific strategies. Done properly, your
clients become your biggest fans and best source of future referrals. You'll discover how to:
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Recognize client warning signals early on
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Provide a framework to respond to warning signals
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Provide a sample paper trail to facilitate communication
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Understand how to guide and facilitate the homeowner experience
Join us Tuesday, February 21, 2012. We've scheduled two sessions that day
so you can attend the one that best fits your schedule (or attend both if you wish).
If you aren't familiar with online training
(or webinars), all you need is an internet connection and speakers (or a headset). If you don't
have speakers, you can also call in to the number provided and listen with your telephone. You will
be able to ask questions using your keyboard. It really is free, but you must register to
attend.
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