A great reminder that your phone might be the first contact a client has with you, and what they hear matters. Read more about Your Phone Message Matters
Every construction-related business needs a well-managed office. And that applies to an office with numerous staff members, or an office that's just you in a spare bedroom in your home.
When I'm consulting, I interview key staff to get a feel for the company. More often than not, I hear certain things are "Not my job" or "Not my responsibility". Read more about All Staff should be Productive Staff
If you're looking at hiring a website designer or SEO provider, beware! The stories we hear from fellow business owners on how they've been treated defies description. Read more about Website Designers - Hire Carefully
We are approaching the time of year when the subject of bonuses comes up. Your employees might be saying, “Do you suppose they will pay us a Christmas Bonus this year?” Read more about Paying a Bonus to Employees
Too many construction company owners don’t pay themselves for their work. It’s nice to have a hobby, but it's not why you are in business. Pay yourself for your work. Read more about You Shall Take a Fixed Salary . . .
Today, with email and the internet, we have nearly instant communication. But there is a down side to this rapid give and take, and that is miscommunication. Read more about Miscommunication - It's not pretty
At the National Tile Contractors Association national convention this fall, I sat in on a class about social media and how it can benefit your business. Read more about Social Media Abuse in the Office
A contractor last week told me they'd just heard from their CPA that they had a tax bill due the next day. It was a surprise. Read more about Hiring on a Retainer
We've found a fantastic online video conferencing tool. It's called ooVoo, and I'm not making any money when I tell you about it. Read more about Video Conferencing for free
I am one of those pour souls who needs a little pressure to finish what I start. I have a shop full of projects that demand my attention. Read more about The End Game - Have one