Comments on: Are You Complaining? Or Fixing? http://www.markupandprofit.com/blog/?p=803 We like to see the Good Guys Win! Wed, 08 Sep 2010 05:44:08 -0400 http://wordpress.org/?v=2.8.6 hourly 1 By: peter sutton http://www.markupandprofit.com/blog/?p=803&cpage=1#comment-594 peter sutton Wed, 01 Jul 2009 20:01:51 +0000 http://www.markupandprofit.com/blog/?p=803#comment-594 Well, I think the flip video is a great idea and one i think I'll try. Well, I think the flip video is a great idea and one i think I’ll try.

]]> By: Mike Davis http://www.markupandprofit.com/blog/?p=803&cpage=1#comment-592 Mike Davis Wed, 24 Jun 2009 15:26:45 +0000 http://www.markupandprofit.com/blog/?p=803#comment-592 Paul, you are right on. There is always some culpability in any situation. I realize that there are those who are out to "get" whomever they work with. However, the majority of clients are not this way. If there is an issue, it usually comes from not attending to the details. Some of those details include the "love" that you need to extend to your clients. If they don't "feel the love" they will start finding fault. Agreed, we are guests in their homes. Treat your clients and their property as such. Paul, you are right on. There is always some culpability in any situation. I realize that there are those who are out to “get” whomever they work with. However, the majority of clients are not this way. If there is an issue, it usually comes from not attending to the details. Some of those details include the “love” that you need to extend to your clients. If they don’t “feel the love” they will start finding fault.

Agreed, we are guests in their homes. Treat your clients and their property as such.

]]> By: Paul Choate http://www.markupandprofit.com/blog/?p=803&cpage=1#comment-593 Paul Choate Thu, 18 Jun 2009 14:45:47 +0000 http://www.markupandprofit.com/blog/?p=803#comment-593 I don't think I ever had a complaint from a customer that I didn't have at least some of the responsibility (fortunately I haven't had a lot of complaints). I learned from the complaints and if I even suspect that a customer might complain about something I take the necessary action to prevent the problem from arising. I and my guys keep the job sites clean, do good work and keep in mind that we are in a way guests of the people and treat their property respectfully. I don’t think I ever had a complaint from a customer that I didn’t have at least some of the responsibility (fortunately I haven’t had a lot of complaints). I learned from the complaints and if I even suspect that a customer might complain about something I take the necessary action to prevent the problem from arising. I and my guys keep the job sites clean, do good work and keep in mind that we are in a way guests of the people and treat their property respectfully.

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